Live Customer Support
This means that you have already successfully registered with bwin. If you have misplaced or forgotten your login data, simply send our Customer Service team a message with your first and last name, your residential address, your date of birth and the e-mail address you provided when registering with bwin.
Please state your reason for writing us in your e-mail so that our Customer Service team can get back to you quickly.
Please note that you will no longer be able to modify your basic data, such as your first name and surname, date of birth, the currency for your bwin account or the country settings. Integrity and trustworthiness are the top priorities for bwin. You will, however, still be able to change other data even after registration.
In special cases, bwin will verify and accept a change to your basic data, provided you submit the required proof.
Once you have opened a bwin account, you can access it by entering your user ID and password in the login area (in the upper right corner on our website) and clicking the “Log in” button or hitting the Return (or Enter) key.
To request a new password, click on "Forgotten your password?" on the very top of the home page and follow the instructions. You will be sent a new password via e-mail shortly thereafter. To request a new password, you will need to answer the Secret Question/Answer combination that you specified during registration. Please note: your new password will be sent to the e-mail address that you specified during registration. For this reason, always make sure you use an active e-mail address in your bwin account!
If you block your account, you will not be able to open it again before the specified blockage period expires. Once this period has expired (1 week/1 month/3 months), the account will automatically be re-opened. If the account is blocked or closed for an unlimited period of time, it will be blocked for a minimum of six months and will not be re-opened automatically.
When you are logged in to your bwin account, you can update your e-mail address any time under "My account" / "Settings: Personal details". If you have forgotten or misplaced your user ID or password, simply send an e-mail to our Customer Service team indicating your first and last name, your residential address, your date of birth, and your former and current e-mail address. Your e-mail address will be updated as quickly as possible.